We understand how difficult it can be to choose handmade, spiritual items online. You are welcome to return within 60 days for an exchange or refund to your original payment method, unless otherwise specified. We suggest using USPS for return parcels, but you are welcome to us any mail carrier you would prefer. Our warehouse address is:
How to Return or Exchange an Item
- Contact Us: Please email us at info@dharmamart.shop Include your order number, a description of the item you wish to return, and whether you prefer a refund or exchange.
- Return Shipping: You will be responsible for securely packaging and sending the return item to us.
- Refunds: We will process your refund within 10 business days of receiving your returned item. Refunds will be issued to the original payment method used for the purchase.
General Return & Exchange Information
- Items must be returned in their original packaging and unused condition. We cannot refund items that have been delivered to us damaged, so be sure to reach out to us if you have questions on how to ship your return parcel.
- Shipping costs for returns are not refundable. If you have received an item in error or it has arrived damaged, please contact us within 7 days of delivery so we can best assist you.
We love finding speciality, one of a kind pieces for you and your practice, so here are some specific items and considerations to keep in mind:
- Mala/Wrist Malas: We recommend measuring your wrist for a good fit (link to size chart included). If our standard sizes are not suitable, we offer custom sizing for a small fee. Email us at info@dharmamart.shop for more details
- Singing Bowls: We understand that finding the right singing bowl can be a personal experience. We are here to help! Call or email us, and we can play various bowls over the phone, offer playing tips, and provide new suggestions.
- Antique Singing Bowls & Moon Bowls: Due to their rarity and unique characteristics, we offer a shorter return window of 14 days. We strive to provide detailed photographs and audio recordings to help you make an informed purchase. Please contact us directly if you have any questions about our one-of-a-kind singing bowls
- One-of-a-Kind Items: Due to their limited availability, we have a strict return window of 14 days. We strive to provide detailed photographs and product descriptions to help you make an informed purchase. Please contact us directly if you have any questions about our one-of-a-kind collection.
Incorrect/Damaged Items:
If you receive an incorrect or damaged item, please notify us within seven days of delivery. We will arrange for a replacement or issue a full refund; we appreciate the opportunity to make things right!
Please note: All Etsy orders can be returned within 30 days of purchase only.
We also offer restringing services. The artisan made nature of our designs means we may not have all of the materials needed for restringing, but please reach out to us first, and know we are happy to help in anyway we can. Over time and with use, every mala will need maintenance and repairs. We can help do the work for you, with you, or provide some of the supplies or know-how. We can only restring/repair malas that were purchased from Dharmamart.shop .Please let us know if your mala has been damaged or worn out prematurely. We are here to help!